Guidance & Support
for Your Journey

Your first step is to consult with your dermatologist or general practitioner. They will need to evaluate your condition and write a prescription. It is crucial that the prescription specifically states the term "Cranial Prosthesis" rather than simply "wig", as insurance companies recognize the former as medical durable equipment.

Ensure your physician includes the appropriate diagnosis code (such as Alopecia, undergoing Chemotherapy, or other applicable medical conditions causing hair loss) and notes that the prosthesis is a medical necessity.

Before placing an order, we recommend calling your insurance provider's member services to verify your coverage. Here are the precise questions to guide your conversation:

• Does my current policy cover a Cranial Prosthesis for medical hair loss?
• What is the allowable coverage amount, and what percentage of the cost is covered?
• Are there any specific HCPCS codes (such as A9282) that need to be used on the claim?
• Do I need a prior authorization before making the purchase?

We believe your focus should remain on healing and confidence. That is why HopeHaus provides comprehensive support for your reimbursement process.

Upon purchase, we automatically generate a detailed medical invoice that includes our Tax ID number, the appropriate NPI and HCPCS medical billing codes, a detailed description of the Cranial Prosthesis, and proof of your payment. You will receive this specialized documentation seamlessly, empowering you to submit your claim with clarity and authority.